---
title: "Discussions"
slug: "discussions"
tags: ["comment as expert", "pinned questions", "seeded questions", "discussions", "questions", "my.G2 discussions"]
updated: 2025-06-04T22:50:22Z
published: 2025-06-04T22:50:22Z
canonical: "documentation.g2.com/discussions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.g2.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Discussions

The Discussions tab enables you to view and respond to questions submitted by buyers.

![image showing discussions tab in my.g2](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/discussions-hero.png)

## Basics of Discussions

You can use discussions to engage in transparent conversations with buyers and collect product feedback by posting your own discussion topics.

### Where discussions appear on your profile

You can access your product’s discussions page by clicking the **Official `{your product name}` Community** link on your product profile.

![image showing offician community link on a product profile](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/discussions-page-link.png)

G2 adds up to four pinned questions to the Discussions section of product profiles for certain products. Pinned discussions are determined to be the most frequently asked questions for your product.

![image showing a G2 pinned discussion on a product profile](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/discussions-pinned-question.png)

## Managing your Discussions

### Responding to discussions

![demonstration showing how to see a discussion in my.g2](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/discussions-see-discussions.gif)

To respond to a discussion:

1. Go to [my.G2](https://my.g2.com/~/discussions), then **Product Information** > **Discussions**.
2. Select **See Discussions**.
3. Select **Comment as Expert** to respond on behalf of your organization or select **Comment as [Your Name]** to respond as yourself.

              
              

G2 recommends using **Comment as Expert** to respond to discussion questions. This enables your organization to respond with one voice when addressing buyers and product users.

![demo showing how to comment as an expert](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/discussion-respond-as-expert.gif)

1. From the *Select a Product* dropdown, select the product that you are responding on behalf of and enter your comment.
2. Select **Post**.

### Posting your own discussions

You can start your own discussion to ask questions or collect feedback from your users to help refine your product roadmap.

![demo showing how to create a new dicussion](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/discussions-start-new-discussion.gif)

              
              

To start a discussion, you must first submit a review for any product or service on G2.com. Once your review is approved by our QA team, you can post discussions.

To start a discussion:

1. Navigate to your G2 product profile.
2. In the Overview panel, select Official {YOUR PRODUCT NAME} Community.
3. Select **Start a Discussion**.
4. Enter a *Title*, *Description*, and G2 product category for your discussion.

              
              

You can also add tags to help you group and filter your discussions.

1. Select **Start A Discussion** to submit the post.

### Configuring discussion notifications

You can update your user account preferences to receive notifications for certain discussions activities such as someone answering a question that you posted.

![demonstration showing how to set user preferences related to notifications](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/discussions-notification-preferences.gif)

              
              

New discussion questions do not generate notifications in my.G2.

To receive notifications related to discussions:

1. Log in to [G2.com](https://www.g2.com/login).
2. Select the **User** icon, then **Profile**.
3. Select **Settings**.
4. You can select the notification frequency for the following options:

- Someone answers a question I asked
- Someone answers a question I answered
- Someone replies to my comment
- Someone asks a question I might be able to answer

![image showing discussion related notification settings in a user account](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/discussions-user-notifications.png)

1. Select **Save**.

You can select **Notifications** to access your personal notifications.

![image showing the notifications tab within a user account](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/discussions-user-notifications-spotlight-tab.png)

## Related

- [Screenshots](/screenshots.md)
- [Videos](/videos.md)
- [Downloads](/downloads.md)