---
title: "Downloads"
slug: "downloads"
tags: ["my.G2 downloads", "downloads product profile", "white papers", "downloadable files", "downloads"]
updated: 2025-06-04T22:51:00Z
published: 2025-06-04T22:51:00Z
canonical: "documentation.g2.com/downloads"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.g2.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Downloads

The Downloads tab enables you to upload downloadable content to help buyers understand your product.

![image showing the downloads tab in my.g2](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/downloads-hero.png)

## Basics of Downloads
### Where downloads appear on your profile

Downloads are displayed within the *Media* section of your profile. 

![image showing where downloads appear in the media section of a product profile](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/downloads-media-section.png)

:::(Info) 
G2 recommends uploading your pricings list to the Packages & Pricing tab in my.G2 instead of providing a download in this section. 

For more information about uploading your pricing list, refer to the [Pricing & Packaging](https://documentation.g2.com/docs/packages-pricing) documentation. 
:::

When a buyer selects **Download**, they are prompted to complete your G2 lead form.

![demo showing a user selecting the download button](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/download-lead-form.gif)

:::(Info) 
For more information on customizing your G2 lead form, refer to the [Leads](https://documentation.g2.com/docs/leads) documentation. 
:::

## Managing downloads in my.G2

![demo showing how to upload a download file in my.g2](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/downloads-manage-downloads.gif)

::: (Warning) 
G2 recommends uploading files that do not include proprietary product details or sensitive customer information. 

Your organization is responsible for any downloads that are featured on your product profile.
:::

To add downloads to your product profile:

1. Go to [my.G2](https://my.g2.com/~/downloads), then Product Information > Downloads.
2. Select **Add download**.
3. Select **Upload download file** and choose a supported image from your local machine.
4. Enter a *Label* and *Webhooks Title* for the file.

:::(Info) 
The webhooks title is used as the entry for the {document_title} field if you choose to deliver your leads data to a third-party tool.

For more information, refer to the [Lead webhooks](https://documentation.g2.com/docs/leads#lead-webhooks) documentation 
:::

5. Select **Save**.

You can upload up to five downloads. Each file must be smaller than 20M, and be one of the following support file types: PDF, JPG, PNG, or GIF.

:::(Warning) 
It can take up to 15 minutes for downloads to appear on your product profile. 
:::

You can use the drag handles to rearrange the order downloads appear.

![demo showing how to arrange the order of download files](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/downloads-arrange.gif)

To delete files uploaded to the Downloads section, select the **Delete** icon for the file.

![image showing delete icon in my.g2 downloads tab](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/downloads-delete.png)

## Content syndication

You can allow G2 to share your downloads with marketplaces that contractually syndicate G2's content, saving you the time of maintaining profiles across various marketplaces.

:::(Info) 
For more information on G2’s syndication partners, refer to G2’s [Partner Hub](https://partnerhub.g2.com/?integrationtype=3&menu_open=1).
:::

When you add a new download in my.G2, the content will update in marketplaces that license G2 content within 30 days.

![image showing permission checkbox on the downloads tab in my.g2](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/downloads-permission-spotlight.png)

If you want to remove your downloads from non-G2 marketplaces, uncheck the content syndication permissions checkbox and then select **Save**. It can take up to 30 days for your content to be removed.

## Related

- [Screenshots](/screenshots.md)
- [Videos](/videos.md)