---
title: "Sendoso"
slug: "sendoso"
updated: 2025-07-01T16:32:33Z
published: 2025-07-01T16:32:33Z
canonical: "documentation.g2.com/sendoso"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.g2.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sendoso

The G2 + Sendoso integration enables you to incentivize reviewers with physical gifts chosen by you, rather than gift cards.

![image of the sendoso integration page in G2](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/sendoso-hero-image.png)

## Basics of the G2 + Sendoso integration

The G2 + Sendoso integration is limited to self-managed review campaigns, meaning you must create a customer list and email your landing page to reviewers. For more information on initiating a self-managed campaign, please contact your G2 representative.

![image showing the steps for a self-managed review campaign](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/sendoso-flow-chart.jpg)

          
          

The G2 + Sendoso integration is only available for review collection via email and cannot be used for in-app or widget review collection.

### Incentivization and segmentation

G2 + Sendoso users can choose incentive options from Sendoso’s marketplace, including physical or e-gifts, as well as your own branded items.

Per the [G2 Community Guidelines](https://legal.g2.com/community-guidelines), your organization cannot segment reviewers to solicit only positive reviews.

          
          

Collecting more, high-quality reviews also means that your products are more likely to be highlighted in one of G2’s “Best Of” lists or other quarterly reports.

Refer to G2's [Research Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies) to better understand how reviews impact those lists and reports.

## Implementation

This section details the steps you need to take to implement the G2 + Sendoso integration.

![demonstration of creating a new campaign in sendoso](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/sendoso-new-campaign.gif)

### Before getting started

To set up this integration, you must be an admin user in your organization’s Sendoso workspace. Ensure that you have the correct role by navigating to the *Teams* section of your Sendoso profile.

For multi-product vendors: you must repeat all of the implementation steps for each of your G2-listed products.

Once you have configured your campaign in my.G2, please [contact G2](https://support.g2.com/s/contact-support-other-issue) to activate your landing page and begin collecting reviews.

### 1. Authenticate access to Sendoso in my.G2

![demonstration of authentication process in my.g2](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/sendoso-authenticate-now.gif)

To activate the integration:

1. Go to [my.G2](https://my.g2.com/~/integrations), then **Integrations** > **Integration Hub**.
2. Select the **Sendoso** tile, then select **Authenticate Now**.
3. Log in to Sendoso if prompted, then select **Authorize** to grant G2 access to your Sendoso account.

### 2. Create your campaign in Sendoso

You must create a campaign in Sendoso before you can configure your campaign in my.G2.

![image of the create campaign button in sendoso](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/sendoso-create-campaign.png)

To create a campaign in Sendoso:

1. Log in to [Sendoso](https://www.sendoso.com/log-in), then select the **Campaigns** tab.
2. Select **Create Campaign**.
3. Select a **Touch** option for your campaign.

![demo of selecting a touch option](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/sendoso-touch-creation.gif)

          
          

G2 suggests selecting one of the following reward options.

| Reward | Description |
| --- | --- |
| Sendoso Choice | Recipients can choose one gift from up to 8 select vendors from Sendoso’s marketplace. |
| Direct Marketplace | Products and experiences from select vendors from Sendoso’s marketplace. |
| Inventoried Sends | Products that you’ve sent to one of Sendoso’s warehouses. |

1. Choose your preferred gift option from Sendoso’s marketplace, and select **Add to campaign**.

![demo of adding a gift option to a campaign](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/sendoso-add-to-campaign.gif)

1. Enter details for your Touch including **Touch Name**, and optionally select a **Start Date** and **End Date**.
2. For *Touch Type*, select **Manually based on users clicking Send button or uploading CSV**.

![demo of completing required fields in sendoso](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/sendoso-manual-send.gif)

1. Select **Next**.
2. Review all the details of your Touch, then select **Finish**.

          
          

If your Sendoso gift funds run out, your G2 review collection landing page will expire. G2 recommends closely monitoring Sendoso funds when campaigns are active. You will not receive low-balance email notifications from G2 for your Sendoso campaigns.

### 3. Connect your Sendoso campaign in my.G2

To connect your campaign, navigate to [Integrations](https://my.g2.com/~/integrations) > **Integration Hub** > **Sendoso**. Within the *Configuration* panel, select **Add a row**, then choose your campaign from the **Campaign Name** dropdown.

![demo of configuring a campaign in my.g2](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/sendoso-configure-campaign.gif)

### 4. Activate your landing page

After connecting your campaign in my.G2, [contact G2](https://support.g2.com/s/contact-support-other-issue) to activate your landing page and optionally set an expiration date.

![image of contact G2 message in sendoso tile](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/sendoso-contact-g2.png)

Once the landing page is active, you can use the landing page URL in email campaigns to source reviews.

## Tracking reviews generated via Sendoso

On the [Review Activity](https://my.g2.com/~/review_activity) tab, use the filter panel to segment and refine the G2 Reviews included in the *Review traffic* chart and the *Reviews found* table.

![image of review source filters in my.g2](https://documentation-g2-com-images.s3.us-east-1.amazonaws.com/sendoso-filter-reviews.png)

To monitor review attribution within my.G2 for Sendoso incentivized reviews:

1. Go to [my.G2](https://my.g2.com/~/review_activity), then **Review Management** > **Review Activity**.
2. From the *Review Source* dropdown, select **Sendoso** to filter for reviews from any Sendoso campaign.
3. The *Reviews found* table lists all reviews matching your filter criteria.