---
title: "Resolving “Access Denied” errors when claiming a card"
slug: "resolving-access-denied-errors-when-claiming-a-card"
updated: 2025-09-18T22:51:59Z
published: 2025-09-18T22:51:59Z
canonical: "documentation.g2.com/resolving-access-denied-errors-when-claiming-a-card"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.g2.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolving “Access Denied” errors when claiming a card

Learn what to do if you see an "Access Denied" error while trying to redeem your gift card.

## Why this happens

This error usually occurs when:

- You’ve created multiple G2 accounts using different logins.
- You’re signed in with a different method than the one used to submit the review.

## How to resolve it

- If you originally signed in with **LinkedIn**, log out and sign back in using your LinkedIn account.
- If you used your **business email**, make sure you're logged into the correct email address.
- Try accessing the link from an incognito browser window.

If you still can’t access the reward, contact [G2 Support](https://support.g2.com/s/).