---
title: "Troubleshooting issues with your Sendoso gift"
slug: "troubleshooting-issues-with-your-sendoso-gift"
updated: 2025-09-18T22:51:19Z
published: 2025-09-18T22:51:19Z
canonical: "documentation.g2.com/troubleshooting-issues-with-your-sendoso-gift"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.g2.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting issues with your Sendoso gift

If you were promised a Sendoso gift after submitting a G2 review, here's what to expect and what to do if something goes wrong.

## When to expect your gift

- **Review approval**: Your review must first be approved by G2. This can take up to **3 full business days**.
- **Gift delivery**: Once approved, Sendoso will process and send your gift.
- **E-gift cards** are delivered immediately via email.
- **Physical gifts** typically arrive within **5 business days**.

### Didn’t receive your gift email?

- Double-check your **spam folder** for an email from Sendoso.
- If you don’t see anything, your company’s firewall may be **blocking external senders**.
- Still nothing? Reach out to [Sendoso Support](https://sendoso.zendesk.com/) for help.

## Missed your chance to claim the gift?

If you did not claim your gift within the timeframe listed in the original Sendoso confirmation email, the offer is **automatically canceled** and cannot be reissued.