The Discussions tab enables you to view and respond to questions submitted by buyers.
Basics of Discussions
You can use discussions to engage in transparent conversations with buyers and collect product feedback by posting your own discussion topics.
Where discussions appear on your profile
You can find your product’s discussions by selecting Discussions in the navigation on your product profile. Select View all Discussions to open the full list.
G2 adds up to four pinned questions to the Discussions section of product profiles for certain products. Pinned discussions are determined to be the most frequently asked questions for your product.
Managing your Discussions
Responding to discussions
To respond to a discussion:
-
Go to my.G2, then select Buyer Activity > Discussions.
-
Select See Discussion next to the question you want to answer.
-
Select Comment as Expert to respond on behalf of your organization or select Comment as [Your Name] to respond as yourself.
G2 recommends using Comment as Expert to respond to discussion questions. This enables your organization to respond with one voice when addressing buyers and product users.
-
From the Select a Product dropdown, select the product that you are responding on behalf of and enter your comment.
-
Select Post.
Posting your own discussions
You can start your own discussion to ask questions or collect feedback from your users to help refine your product roadmap.
To start a discussion, you must first submit a review for any product or service on G2.com. Once your review is approved by our QA team, you can post discussions.
To start a discussion:
-
Go to your G2 product profile, then select Discussions in the navigation.
-
Select Ask about {your product name}.
-
Enter a Title, Description, and G2 product category for your discussion.
You can also add tags to help you group and filter your discussions.
-
Select Start A Discussion to submit the post.
Configuring discussion notifications
You can update your user account preferences to receive notifications for certain discussions activities such as someone answering a question that you posted.
New discussion questions do not generate notifications in my.G2.
To receive notifications related to discussions:
-
Log in to G2.com.
-
Select your avatar in the upper-right corner, then select Settings & Preferences.
-
You can select the notification frequency for the following options:
- Someone answers a question I asked
- Someone answers a question I answered
- Someone replies to my comment
- Someone asks a question I might be able to answer
-
Select Save.
You can select Notifications to access your personal notifications.
