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    References from Reviews
    • 04 Sep 2024
    • 1 Minute to read
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    Contents

    References from Reviews

    • Updated on 04 Sep 2024
    • 1 Minute to read
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    Article summary

    References from Reviews enables you to connect with reviewers who agree to be references for your product.

    image showing the References from Reviews tab in my.G2

    To access References from Reviews, go to my.G2, then Review Management > References from Reviews.

    Basics of References from Reviews

    The References from Reviews tab allows you to access the contact information for your references to provide to prospects, or to discuss future advertising and promotional opportunities with your references directly.

    Demo showing how to access the User Contact Request form in my.G2

    By default, G2 displays references from the past six months. To adjust your time interval, select one of the default options.

    demo showing how to select a different time interval on the References from Reviews tab

    To be included in References from Reviews, a reviewer must answer Yes for the following question on the G2 review form.

    reference question

    You can select Use in new Reference Page to create a reference page featuring the selected review.

    demo showing how to selec the User in new Reference Page button

    For more information about reference pages, refer to the Reference Page documentation.

    Contacting references

    G2 offers two ways to contact references: via the G2 community or directly by email.

    You can opt for G2 to mediate the initial communication with references in order to add context to contact requests or to avoid email spam filters. Alternatively, if your prospect does not have a G2 account, you might choose to provide them with the reference’s business email address.

    You should only contact a user via their G2 profile if they have agreed to be a reference for your product.

    Submitting a contact request in my.G2

    Demo showing how to access the User Contact Request form in my.G2

    To submit a contact request:

    1. Go to my.G2, then Review Management > References from Reviews.
    2. Find the reference you want to contact. You may need to modify the date range to find a particular reference.
    3. Select Read full review.
    4. Select Request Contact, then complete the User Contact Request form and select Submit Request.

    You will receive a confirmation email from G2 regarding your contact request within 24 hours.

    Your reference receives a G2-branded email populated with the answers submitted in the User Contact Request form.

    community contact

    Contacting references by email

    download email

    To access the business email addresses of your references:

    1. Go to my.G2, then Review Management > References from Reviews.
    2. Find the reference you want to contact. You might need to modify the date range to find a particular reference.
    3. Select Download CSV. Your CSV contains information about each of the references in the specified date range, including their business email address, name, company, and data from their G2 review.
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