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    Downloads
    • 13 May 2024
    • 1 Minute to read
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    Contents

    Downloads

    • Updated on 13 May 2024
    • 1 Minute to read
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    Article summary

    The Downloads tab enables you to upload downloadable content to help buyers understand your product.

    image showing the downloads tab in my.g2

    Basics of Downloads

    Where downloads appear on your profile

    Downloads are displayed within the Media section of your profile.

    image showing where downloads appear in the media section of a product profile

    G2 recommends uploading your pricings list to the Packages & Pricing tab in my.G2 instead of providing a download in this section.

    For more information about uploading your pricing list, refer to the Pricing & Packaging documentation.

    When a buyer selects Download, they are prompted to complete your G2 lead form.

    demo showing a user selecting the download button

    For more information on customizing your G2 lead form, refer to the Leads documentation.

    Managing downloads in my.G2

    demo showing how to upload a download file in my.g2

    G2 recommends uploading files that do not include proprietary product details or sensitive customer information.

    Your organization is responsible for any downloads that are featured on your product profile.

    To add downloads to your product profile:

    1. Go to my.G2, then Product Information > Downloads.
    2. Select Add download.
    3. Select Upload download file and choose a supported image from your local machine.
    4. Enter a Label and Webhooks Title for the file.

    The webhooks title is used as the entry for the {document_title} field if you choose to deliver your leads data to a third-party tool.

    For more information, refer to the Lead webhooks documentation

    1. Select Save.

    You can upload up to five downloads. Each file must be smaller than 20M, and be one of the following support file types: PDF, JPG, PNG, or GIF.

    It can take up to 15 minutes for downloads to appear on your product profile.

    You can use the drag handles to rearrange the order downloads appear.

    demo showing how to arrange the order of download files

    To delete files uploaded to the Downloads section, select the Delete icon for the file.

    image showing delete icon in my.g2 downloads tab

    Content syndication

    You can allow G2 to share your downloads with marketplaces that contractually syndicate G2's content, saving you the time of maintaining profiles across various marketplaces.

    For more information on G2’s syndication partners, refer to G2’s Partner Hub.

    When you add a new download in my.G2, the content will update in marketplaces that license G2 content within 30 days.

    image showing permission checkbox on the downloads tab in my.g2

    If you want to remove your downloads from non-G2 marketplaces, uncheck the content syndication permissions checkbox and then select Save. It can take up to 30 days for your content to be removed.

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