Review Activity
- 22 May 2023
- 5 Minutes to read
- DarkLight
Review Activity
- Updated on 22 May 2023
- 5 Minutes to read
- DarkLight
Article Summary
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The Review Activity tab enables you to monitor, analyze, and respond to your G2 reviews directly within my.G2.
To access Review Activity, go to my.G2, then navigate to Review Management > Review Activity.
Basics of the Review Activity tab
General analytics
The Review Activity tab reports several data points to provide general insights from your G2 reviews, including the total number of reviews for your product, the number of automatically-updated reviews, and the average star rating.
To help prevent review decay, G2 sends an automated email to your reviewers every six months requesting updated opinions on your product. Reviewers who respond to this email are included in the G2 Automated Review Updates statistic.
For more information on review decay, refer to G2’s Research Scoring Methodologies.
Filtering reviews
Use the filter panel to segment and refine the G2 reviews included in the Review traffic chart and the Reviews found table.
By default, G2 displays reviews from the past six months. To adjust your time interval, select one of the default options, or set a custom range. You can also filter reviews by star rating, moderation status, review source, and region.
Refer to the Approval Status or Review Source sections for more information on the options included in the corresponding filters.
Review filters are dynamic – selecting an option in one filter affects the options available in another filter.
Downloading review data
At any time, you can export your review data to a CSV by selecting Download CSV from the Reviews found table.
Active filters impact the reviews included in your export. You should confirm your filter selections before downloading your review data.
Review traffic and Reviews found
The Review traffic chart graphs the number of approved reviews over time based on your filter criteria.
Hover over a date on the horizontal axis to reveal the corresponding number of reviews.
The Reviews found table lists all reviews matching your filter criteria. Each row includes basic information about the review, including the reviewer's name, the status in G2's moderation process, the review source, and the incentive status.
Refer to the Approval Status or Review Source sections for more information on how this data is reported.
By default, the Reviews found table lists all reviews matching your filter criteria in chronological order. To change the sort order, use the corresponding dropdown.
Selecting G2 Sort orders reviews by several factors, including recency, depth, and community engagement. Refer to G2’s Research Scoring Methodologies for more information.
You can also filter by read status by using the corresponding drop down.
A review is automatically marked as "read" when any member of your organization reads the review in the Review Activity tab.
Creating email notifications
Setting up email notifications ensures that you can contact references or respond to detractors as soon as their review is published on G2.
To set up email notifications for your product, select the Email Settings icon, then choose a notification frequency.
You must configure review notifications for each of your products listed on G2. To switch between products in my.G2, use the product dropdown.
Responding to G2 reviews
G2 recommends responding to both positive and negative reviews to show buyers that you take customer feedback seriously.
To respond to a review directly from the Reviews found table, select Read review, then enter your response into the corresponding free-text field.
You can also use the Resource URL field to provide a link to an external resource demonstrating how you took action on the reviewer's feedback. When your response is published, the link text will display as 'See how {your-product-name} improved.'
Responses are labeled with your name and organization, and are published below the corresponding review on G2.
After submitting a response, a chat icon appears next to Read review for that review. If you open a review that you already responded to, you can edit or delete the response.
G2 review terminology
This section includes a description of common reasons for review rejection as well as a description of G2 review sources.
Approval status
To ensure that G2 reviews maintain authenticity and quality, each review undergoes a manual moderation process by a real person on G2's Moderation team.
Reviews can be rejected for many reasons. The following list includes common review rejection reasons that might appear in the Approval Status column of the Review Activity tab:
| Rejection reason | Description |
|---|---|
| Review content has been duplicated from another source | G2 prides itself on providing original reviews. Reviews that already exist elsewhere at the time of submission violate G2's plagiarism standards, even if they are written by the same reviewer. |
| Reviewer is an employee of the product | To ensure that reviews remain unbiased, G2 does not accept reviews submitted by employees of the reviewed product. |
| Review content does not meet quality standards | G2 does not approve reviews that lack detail or contain too many skipped questions. |
| Identified as suspicious Bad user profile Unable to validate the identity of the reviewer | If any suspicious activity is found on the reviewer's G2 user profile during moderation, the reviewer's G2 account is terminated and all pending reviews are automatically rejected. |
| Reviewer works for a competitor of the product | To ensure that reviews remain unbiased, G2 does not accept reviews submitted by direct competitors of the reviewed product. |
| Unable to confirm the reviewer’s employer | G2's moderation team cannot approve reviews from reviewers who do not have a credible professional background. Reviewers must connect an up-to-date LinkedIn profile or a valid business email address to their G2 profile. |
| Unable to confirm the reviewer as a user of the product | Reviewers must prove that they use the reviewed product in a professional setting, such as by providing screenshots. Reviews of free trials or limited-access editions are not accepted. |
Review Source
From G2-managed review campaigns to review collection integrations, G2 offers many sources for collecting new reviews.
The following list includes common review sources that might appear in the Review Source column of the review activity tab.
| Source | Description |
|---|---|
| G2 Gives Campaign | The review was sourced from a G2 Gives campaign that you requested. |
| G2 invite | G2 intermittently requests reviews from G2 users who have opted in to receive marketing emails from G2. The reviewer chose to write a review for your product after receiving this communication. |
| G2 invite on behalf of seller | The review was sourced from one of the G2-managed Review Campaigns that you requested. |
| In-app | These reviews are generated via G2 in-app prompts or G2 integrations, such as Delighted and Pendo, that you have implemented. |
| Seller invite | The review was sourced from a review campaign managed by your organization. To capture this data, your campaign must send users to a G2-built landing page. For more information on creating a G2 landing page for your campaigns, please contact your G2 representative. |
| Organic | The reviewer navigated to your G2 profile and left a review without an invitation from you or G2. |
| Organic Review from User Profile | The reviewer added your product to the My Products section of their G2 user profile, then wrote a review. |